As Reported In The New York Times
The Senate Commerce Committee will hold a hearing
Wednesday to look at the policy issues raised by advertising that is
targeted to the online behavior of Internet users. Some of the
participants are trying to bolster their positions in advance.
The hottest topic will be proposed systems by which Internet service
providers can watch users and sell information about their surfing
habits to advertising companies. The Center for Democracy and
Technology — whose chief executive, Leslie Harris, will testify —
issued a report suggesting that these systems may violate federal law.
On the other side NebuAd, the most active ad-targeting company
working with Internet providers in the United States, has introduced
two new features to try to tamp down the controversy over its
technology. One feature will allow Internet service providers to more
prominently disclose to customers that their activities are being
tracked. The other will give users a new method to opt out of tracking.
NebuAd “definitely creates some privacy concerns, so we have bent
over backwards to make sure we address all those consumers’ privacy
concerns,” said Robert Dykes, the company’s chief executive, in an
interview. Mr. Dykes will also testify at the hearing Wednesday.
Privacy advocates worry that NebuAd’s business model relies on
tracking Web surfers without the surfers being aware of it. NebuAd
partners with Internet service providers, uses information from their
customers’ surfing to amass profiles and then shows the customers ads
based on their interests.
“Advertising per se is not the evil here,” Ms. Harris said in a
conference call with reporters Tuesday. “It’s the collection of
individuals’ information, usually without their knowledge, always
without their consent, creation of profiles and the complete inability
of people to make choices about that.”
NebuAd says its profiles are interest-based, and not personally
identifiable. The company says it can create profiles as broad as
“someone interested in autos” or as granular as “someone interested in
a used German luxury car” in order to serve relevant ads. (My colleague
Saul Hansell has written in detail about NebuAd’s tracking system.)
“What’s important is we don’t have the raw data. They’re anonymous profiles,” Mr. Dykes said.
The two updates
to NebuAd’s privacy standards include an online alert that Internet
providers can use to tell subscribers that they are being tracked by
NebuAd, and a way that people can opt out of NebuAd tracking even when
they are also deleting their cookies.
Mr. Dykes said it was up to the Internet providers to choose whether
and when they wanted to display the online notice. Currently, the
Internet providers have told users about their use of NebuAd through an
e-mail message or a notice in their billing statements.
As for the cookie-based opt-out, he said, “people are looking for
other means to ensure that once they’re opted out, there is really a
network-based approach to ensure they stay opted out. While we’re not
revealing technology details, we are saying we’ll be offering users a
choice. They’ll have the opportunity if they want cookie-based opt-out,
but also another choice to use a network-based opt-out.”
The changes come as parts of NebuAd’s business have stalled over privacy concerns. Charter Communications said last month
that it would suspend a trial of NebuAd due to customer concerns about
privacy. Other companies testing the software, including Wide Open West
and CenturyTel, have also halted their tests of NebuAd.
Mr. Dykes said the Internet service providers want to make sure the
users and public understand how NebuAd’s system benefits the Internet
by driving advertising dollars to the more general-purpose Web sites
while also operating under very strict privacy rules.
Asked how many ISPs the company was currently working with, Mr.
Dykes did not specify the number. “We are deployed with some Internet
service providers, but we are perfectly O.K. for some of our partners
to wait until we have a better, more informed education of the public
and folks in Washington before they resume their rollout,” he said.
The C.D.T. noted in a news release
“that Federal law would allow the practice with the consent of the
subscriber.” However, CDT added, “that consent should not be obtained
through a notice buried in a ‘terms of service’ agreement or inserted
in a billing statement.”
The C.D.T. representatives at the news conference said they had not
examined NebuAd’s new privacy standards in depth. “I think it’s
important to say that they’re still going with an opt-out model,” said
Ari Schwartz, vice president at C.D.T. What is still unclear, he said:
“Are they stopping collection of information when people actually do
opt out?”
Mr. Dykes argued that because NebuAd was not collecting personal or
sensitive information, the opt-out procedure (as opposed to opt-in) was
appropriate. “If you do collect personally identifiable information, or
if you do collect sensitive information, it should be opt-in,” he said.
“We have designed our entire company to make sure that we stay on the
opt-out side of those laws and policies.”
Posted on
Mon, February 16, 2009
by Jason Gorham